Terms and Conditions for Purchases

Last Revision: SEPTEMBER 2024
 

TERMS AND CONDITIONS OF PURCHASES

  1. We are Vitamindz Education Pte. Ltd. (“VE”) a company registered in Singapore. Our registered address in Singapore is at 80 Marine Parade Road, #14-08, Parkway Parade, Singapore 449269. By you, we refer to you and any person authorised by you.
  2. By accessing this website or any part of this website (“this website”) and your continued use of this website, you agree to be bound by the terms set out in the terms of use of this website, which is located at: https://www.vitamindzedu.com/policies-and-disclosures-2/, and the terms set out below. If you do not agree to the terms, you should leave and cease to continue any access to or use of this website. These terms are also applicable to purchases of any products from any of VE’s physical centres in Singapore (with the appropriate modifications of references, as the case may be). When you purchase a product, you acknowledge and agree that these terms are applicable to govern your purchase. For terms relating to how we collect and process personal data, please see our Privacy Policy, which is located at: https://www.vitamindzedu.com/policies-and-disclosures/
  3. We may change these terms from time to time and your continued accessing or use of this website following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the terms have been changed. If you do not agree to any change to the terms then you must leave and cease to continue any access to or use of this website. If you have breached or are in breach of the terms and conditions contained herein, we may permanently or temporarily suspend you from access to this Website.
  4. All enquiries may be directed to us at admin@vitamindzedu.com.

DEFINITIONS

  1. In these terms and conditions, the following terms shall have the following meaning:
    • “Losses” means all damages, penalties, losses, costs (including legal fees and expenses on a solicitor-client basis), charges, expenses, actions, proceedings, claims, demands, and other liabilities, whether foreseeable or not.
    • “Personal Data” means data, whether true or not, about an individual who can be identified from that data.

PRODUCTS AND SERVICES

  1. We have listed certain products or services on this website as an invitation to treat. These products or services may have limited quantities and may not be available from time to time. We reserve the right to remove any product or service from listing or availability for order at any time. We reserve the right to discontinue any product or service at any time.
  2. When you make an order for purchase of any product or services through the website, such order is deemed an offer by you to purchase. You shall be solely responsible for ensuring the accuracy of the order. No purchase is accepted or confirmed unless we have given you confirmation in writing that your offer to purchase has been validly accepted.
  3. Any order made through the website will be deemed to be irrevocable and unconditional upon submission and we shall be entitled to process such order without any further reference or notice to you. Nevertheless, you may request to cancel or amend your order and we may give effect to such cancellation or amendment if we have not yet processed or confirmed your order.
  4. All listed prices are in Singapore Dollars and include Singapore Goods and Services tax at the prevailing rate unless otherwise stated, but do not include delivery or other charges. We reserve the right to amend the listed prices at any time without giving any reason or prior notice.
  5. If you are purchasing products to be delivered outside of Singapore, kindly note that there may be additional charges such as import taxes and customs duties and charges which may be levied on the products. You are solely responsible for familiarizing yourself with and paying all such charges. Take note that the prices and delivery charges shown do not reflect or include any potential import duties or taxes dependent on your country’s import regulations.
  6. While we endeavour to provide an accurate description of the products or services, we do not warrant that such description is accurate, current, or free from error. All descriptions of products or product pricing are subject to change at any time without notice at our sole discretion.
  7. We have made every effort to display as accurately as possible the colours and images of our products. However, we cannot guarantee that your computer monitor’s display of any colour will be accurate.
  8. We reserve the right to limit the sales of our products or services to any person, territory or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer.

DELIVERY

  1. Delivery of any products shall be made to the address you specify in your order. You are solely responsible for ensuring that the address specified is accurate.
  2. All orders placed through this website ship from Singapore.
  3. You shall bear all applicable delivery and packing charges as set out in the order, which may vary according to the delivery method chosen by you. The delivery of any products shall be done by the specified third party service providers made known to you at the time of making the order.
  4. You agree that the fulfilment of any order is subject to availability of the product. In the event that a product you have ordered is unavailable, we may, at our sole discretion, replace it with a suitable alternative. If there are no alternatives, we will inform you that the order will be delayed pending the availability of the products, or give you the option to cancel the products in your order which may not be available.
  5. Any estimated delivery timeframes stated on the order confirmation are provided by the relevant third party delivery service providers. You agree that all delivery timeframes given are estimates only and you acknowledge that there may be inadvertent delays. The time for delivery shall not be of the essence, and we shall not be liable for any delay in delivery howsoever caused.
  6. Where you have chosen a delivery method that does not include tracking and insurance, we will not be liable for any delay or loss of the order in any event.
  7. Where you have chosen a delivery method that does include tracking and insurance, you should contact the relevant third party delivery service provider if you do not receive your order within their stipulated delivery estimate.
  8. Once an order has been handed over to a third party delivery service provider for delivery, you agree that we no longer have any responsibility to locate an order in the event that it is not delivered to you within the estimated delivery timeframe.
  9. If you fail to take delivery of the products otherwise than by reason of any cause beyond your reasonable control or by reason of our fault, then without prejudice to any other right or remedy available to us, we may terminate the order contract with you and retain the product and any payment made for the product.
  10. Depending on the delivery method you choose, please note that the products may be delivered to your address without you or any of your representative in attendance to accept the delivery. Such delivery shall be at your sole risk and you accept all liability and risk of loss, theft or damage.

PAYMENTS

  1. You may pay for the product using any of the payment methods specified by us from time to time. The payment methods may be subject to additional terms as specified in writing by us from time to time. Payments with credit or debit cards shall be processed by a payment processor including but not limited to Stripe and may be changed from time to time without prior notice.
  2. You will be charged for your order in Singapore Dollars. If your credit card is denominated in any other currency, your card issuing bank will convert the amount paid in Singapore Dollars to other currencies using their relevant exchange rate and may levy fees for this. You are solely responsible for such fees.
  3. You agree that you are subject to the applicable user agreement of your payment method. You may not claim against us for any failure, disruption or error in connection with your chosen payment method. We reserve the right at any time to modify or discontinue, temporarily or permanently, any payment method without notice to you or giving any reason.

DISCOUNTS AND REBATES

  1. We may, at any point in time, and from time to time, offer limited-time discounts in the form of promotional codes for use on our website, or discounts on bundle purchases, or items purchased at VE Centres. Such discounts and rebates are offered on these terms and conditions, to be read with any terms and conditions that may be specific to each discount and/or rebate.
  2. We shall, in our sole discretion, be entitled to withdraw or cancel such discount and/or promotion without notice to you.

RETURNS, REPLACEMENT OR REFUNDS

  1. You may seek a return, replacement or refund of a product in accordance with the Consumer Protection (Fair Trading) Act 2003 and the terms herein. You shall notify us in writing of any request for return, replacement or refund and shall comply with our reasonable instructions as regards any return or refund. We reserve the right to reject any request for return, replacement or refund in our reasonable discretion, including without limitation, if we deem that your request is fraudulent. All requests for returns, replacement, or refunds at any time must be accompanied by the original receipt and/or invoice).
  2. Within 14 days from the date of delivery of the product (or the date of purchase of the product at any VE centre, as the case may be), you may return an unused product if you receive a product that is fundamentally different in nature from the product specified in the order confirmation or receive a defective product. In the case of any apparel, the products must be unworn, and unwashed, complete with tags.
  3. If a product qualified for a valid return, we may offer the following alternative remedies in our sole discretion:
    • We may offer you a partial or full refund of the price paid for the non-conforming product.
    • We may offer you a replacement product in place of the non-conforming product.
  1. If you have been provided a full refund or a replacement product, the non-conforming product or part thereof shall become our property. We are entitled to request, and you shall so arrange at your own expense, that such non-conforming product be delivered back to us.
  2. All monetary refunds shall be made via the payment modes specified by us. The processing of refund payments may take time and is subject to the respective banks and/or payment processor’s internal processing timeline. All refunds are conditional upon our acceptance of a valid return of the product. Where a refund is requested for a purchase which was made with a discount coupon or any promotional discount, the amounts of such discount coupon or promotional discount will not be refunded. We reserve the right to modify the mechanism of processing refunds at any time without notice.

PRICING MISTAKES

  1. From time to time, and for any reason in our sole discretion, we may amend the retail prices of any and all products and services without notice to you. In the event that a pricing mistake is made, which is determined in our sole discretion, there will not be any obligation upon us to fulfil such orders even after confirmation emails are issued by the online sales platform.

RISK AND TITLE

  1. Risk of damage to or loss of any product shall pass to you at the time when we have handed over the products in your order to the third party delivery service provider.
  2. Notwithstanding any other term herein, the title and property in the product shall not pass to you until we have received payment of the full price of the product. Until such time as title and property passes to you, you shall hold the product as our bailee and shall keep the product separate from your other goods. We may demand you to deliver up the product to us and/or seek damages and all other costs including but not limited to all legal fees against you.
  3. You shall indemnify us against all Losses and all legal fees and costs incurred in connection with the assertion and enforcement of our rights under this term.

USERNAME AND PASSWORD

  1. Certain functions that may be made available on this Website may require the creation of an account with us or for you to provide Personal Data. If you request to create an account with us, a username and password may either be:
    • determined and issued to you by us; or
    • provided by you and accepted by us in our sole and absolute discretion in connection with the use or access of this Website. We may at any time in our sole and absolute discretion, request that you update your Personal Data or forthwith invalidate your username and/or password without giving any reason or prior notice and shall not be liable or responsible for any Losses suffered by or caused by you or arising out of or in connection with or by reason of such request or invalidation. You hereby agree to change your password from time to time and to keep the username and password confidential and shall be responsible for the security of your account and liable for any disclosure or use (whether such use is authorised or not) of the username and/or password. You are to notify us immediately if you have knowledge that or have reason for suspecting that the confidentiality of the username and/or password has been compromised or if there has been any unauthorised use of the username and/or password or if your Personal Data requires updating.
  2. You acknowledge that any use or access of this Website and any information, data or communications referable to your username and password shall be deemed to be, as the case may be: use or access by you; or information, data, or communications posted, transmitted or issued by you.
  3. You agree to be bound by any act or omission in respect of the use or access of this Website referrable to your username and password (whether such access or use is authorised by you or not) and you agree that we shall be entitled to act upon, rely on or hold you solely responsible and liable in respect thereof as if the same were carried out or transmitted by you. You further agree and acknowledge that you shall be bound by and agree to fully indemnify us against any and all Losses attributable to any use or access of the Website referable to your username and password.

LINKS TO THIS WEBSITE 

  1. If you would like to link to this website, you may only do so on the basis that you link to, but do not replicate, the home page of the website, and subject to the following conditions:
    • you do not remove, distort or otherwise alter the size or appearance of our logos or trademarks;
    • you do not create a frame or any other browser or border environment around the website;
    • you do not in any way imply that we are endorsing any products or services other than our own;
    • you do not misrepresent your relationship with us nor present any other false information about us;
    • you do not otherwise use any of our logos or trademarks displayed on the website without our express written permission;
    • you do not link from a website that is not owned by you; and
    • your website does not contain content that is distasteful, offensive or controversial, defamatory, causes annoyance or inconvenience, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations. We expressly reserve the right to revoke the right granted in this clause 7 for breach of these terms and conditions of use of the website and to take any action we deem appropriate, including but not limited to commencing legal action against you and seeking remedies such as but not limited an injunction restraining you.
  1. You shall fully indemnify us, and our officers, directors, employees, shareholders, contractors and/or agents for any loss or damage any of them may suffer or incur as a result of your breach of clause 38.

WARRANTIES AND LIMITATION ON LIABILITY

  1. We make no warranties of any kind in relation to the Content or this website, including but not limited to, implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, accuracy, completeness, correctness, reliability, timeliness, or any implied warranty arising from course of dealing or usage or trade. We cannot be responsible for any error or omission, or for the results obtained or consequences arising from the use this website, or for the authenticity or integrity of any transaction or communication made through this website.
  1. We do not warrant that this website or server is free of viruses or other malicious, destructive or corrupting code or programme. You agree that we cannot be held liable for any damage to your computer system or loss of data that results from your use of this website.
  1. We do not warrantthat this website will be available uninterrupted and in a fully operating condition. You acknowledge that access to this website may be suspended at our discretion without notice.
  1. In no event shall we be held liable for any loss or damage including, indirect or consequential loss or damage or any loss or damage whatsoever arising from, or in connection with, your use, access or loss of access, of this website.
  1. We expressly disclaim any warranty that the quality, state, condition or fitness of any products, services, information, or other material purchased or obtained by you will meet your expectations or fit any particular purpose or use under any specific conditions notwithstanding that such purpose or conditions may be known or made known to us, or any warranty as to the life or wear of the products supplied. For the avoidance of doubt, we do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

INDEMNITY

  1. You agree to be fully responsible for, and fully indemnify us against, and hold us harmless from and against, all and any claims, liability, damages, losses, costs and expenses, including legal fees on a full indemnity basis, suffered or incurred by us, or made against us, arising out of your use of this website or any breach of these terms by you.
  1. Further to the above, you agree that, in the event that you have any right, claim or action against any other user of this website arising out of that user’s use of this website, you will pursue such right, claim or action independently of, and without recourse to, us, and keep us indemnified against any claims, costs and expenses arising therefrom.

TERMINATION

  1. We reserve the right to terminate any order or order confirmation or contract for purchase of any product if a product or the price of the product has been listed or described incorrectly on the website or order, in which event we shall notify you of such cancellation in writing. We shall have such right to terminate whether or not any product has been delivered or is in transit or whether payment has been made.

MISCELLANEOUS

  1. By using this website, you warrant and represent that you are over the age of 18 or the legal age of majority in your country of residence who have the legal capacity to enter into and form contracts under any applicable law.
  1. If any part of these terms shall be deemed unlawful, void or for any reason unenforceable, then that part shall be deemed to be severable from these terms and shall not affect the validity and enforceability of any of the remaining parts of these terms.
  1. No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any part of the terms.
  1. Except insofar as these terms expressly provide that a third party may in his own right enforce any term herein, a person who is not a party to these terms has no right under the Contracts (Rights of Third Parties) Act 2001 to rely upon or enforce any term but this does not affect any right or remedy of a third party which exists or is available apart from under that Act.
  2. These terms shall be governed by and interpreted in accordance with the laws of Singapore. Disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Singapore.