Privacy Policy for Website and Learning Management System (Web & Mobile App)
Updated: 2 January 2024
CHANGES TO THIS PRIVACY POLICY
COLLECTION, USE AND DISCLOSURE OF YOUR PERSONAL DATA
7.1. When you register for or use any of the Services, we may ask for details of you and your family members, including name, email address, residential address, contact numbers (home and mobile number), your contact preferences.
7.2. When you purchase any product(s) from us, we may ask for any or all of the following details in the course of or in connection with your purchase of the product(s) and the delivery of the same: (i) your name for the delivery of the product to be addressed to; (ii) your specified delivery address; (iii) your financial and bank information, including but not limited to your credit or debit card numbers, your name, your bank account information; and (iv) your email(s) and phone number(s).
7.3. We will collect information about how and where you access and use the Services. Such information may include electronic device information, internet protocol (“IP”) addresses, log information, browser type, and preferences, location information, online identifiers to enable cookies and similar technologies. We collect information on any of your orders, interactions or requests including data regarding (i) class enrolments, transfers, replacements, or withdrawals, (ii) specific products or services you use, interact with or request, and (iii) the time and place of your use.
7.4. To help improve your experience or enable certain features of the Services, you may choose to provide us with additional information by way of customer experience surveys and feedback channels.
7.5. When you visit our website, information is automatically collected by the technology platforms providing the experience. For example, your web browser or mobile device may share certain data with us as those devices interact with our website. This data includes device ID, network access, storage information and battery information, cookies, IP addresses, referrer headers, data identifying your web browser and version, web beacons and events.
7.6. When you apply to work for us, we will collect your contact details, resume, and any other information you elect to provide us. We use these details to evaluate your application and to communicate with you regarding that open role.
7.7. We may also collect video, image, photography or audio recordings of you in the course of any class, programme, lesson, event or the performance of any other service.
7.8. We may also collect personal data that may be collected or used without consent as permitted or required under the PDPA or any other applicable laws. We shall seek a person’s consent before collecting any additional personal data and before using a person’s personal data for a purpose which has not been notified to a person (except where permitted, authorised or required by law).
11.1. to facilitate your use or our provision of the Services;
11.2. to facilitate your purchase and receipt of any product(s);
11.3. to administer your account with us, including account and identity verification;
11.4. to process enrolments or applications for our products or services;
11.5. to provide you with any of our products or services, including providing related learning or educational material;
11.6. to personalise the provision of our services to you;
11.7. to better serve you by matching your preferences or needs with our products or services;
11.8. to communicate with you regarding our website, products, services, campaigns, promotions, and surveys, including changes to our terms and conditions and policies;
11.9. to provide you with information we think you may find useful or which you have requested from us;
11.10. to provide you with information on select third parties’ websites, products, services, programs or events which we think may be of interest to you;
11.11. to respond to your queries or requests or provide customer support;
11.12. to manage our business operations;
11.13. to develop or improve any of the Services or our business, website, products, services, or programmes;
11.14. to carry out research, data analysis, or surveys relating to the Service, our business or any of our products or services;
11.15. to investigate or process any wrongdoing, complaints, feedback, enforcement action or legal action in relation to our business or the Services;
11.16. for legal purposes, including obtaining legal advice, managing disputes and risks, complying with any laws, regulations, legal obligations or law enforcement requests;
11.17. to conduct audits, to verify that our internal processes function as intended and are compliant with legal, regulatory or contractual requirements.
11.18. to store, host, back up data, including personal data;
11.19. to prevent a threat to life, health or safety, if necessary;
11.20. any other purposes relating to the above purposes.
The purposes listed in this clause may continue to apply even in situations where your relationship with us has been terminated or altered in any way, for a reasonable period thereafter.
REVIEWING AND CHANGING YOUR ACCOUNT INFORMATION; WITHDRAWAL OF CONSENT; ACCESS OR CORRECTIONS
SECURITY OF YOUR PERSONAL DATA
RETENTION OF YOUR PERSONAL DATA
COOKIES AND SIMILAR TECHNOLOGIES
MISCELLANEOUS
DATA BREACH NOTIFICATION & DATA PROTECTION OFFICER
EFFECT OF NOTICE AND CHANGES TO NOTICE